Delivery 快递服务 Penghantaran

GoFish Frozen Seafood Supplies provides delivery service to main urban areas in Selangor & Kuala Lumpur according to our courier partner’s postcode coverage area.

GoFish Frozen Seafood Supplies主要在雪兰莪州和吉隆坡区域提供送货服务。

You may check your postcode coverage area via the link as below:

您可以在以下链接查询您的邮政编码覆盖范围：

http://my.ta-q-bin.com/search.html

**Please check for the “ Cool TA-Q-BIN ” column for the availability.

**请检查“ Cool TA-Q-BIN ”格子，它将显示您邮政编号覆盖范围的查询结果。

In the event that your delivery address is NOT in our postcode coverage area, you will be notified via EMAIL / LINE / WHATSAPP, and your order will be cancelled & refunded to you as soon after the notification.

如果您的收货地址不在我们的邮政编码覆盖范围内，您的订单将由我们通过电子邮件/ LINE / WHATSAPP的通知后进行取消并退款给您。

How much is the delivery cost for my order?

请问发货的费用如何计算？

The maximum weight of each order can be up to 18kg. The delivery cost shown as below:

每张订单只可以接受不超过18公斤的商品重量。发货的费用如下：

By Collect from Store : FREE

By Courier :

- Parcel weight from 0.01kg -   6kg = RM15 per order

- Parcel weight from 6.01kg - 18kg = RM20 per order

从GoFish办公司领取：免费

快递运费：

- 包裹重量从 0.01kg -   6kg = 每张订单 RM15

- 包裹重量从 6.01kg - 18kg = 每张订单 RM20

When will I receive my order?

我什么时候可以收到我的订单？

Upon successful order completion, our Customer Service team will conduct a verification process and notify you the soonest possible by Email / LINE / WHATSAPP.

当您已确定您的订单和进行付款后，我们的客户服务团队会进行验证，并通过电子邮件或手机通讯软件，尽快通知你。

After successful verification, you can expect to receive your order within the following time frame:

• 3 - 7 working days

验证成功后，你可以在以下时限内收到您的订单：

• 3 - 7 工作日

Can I pre-arranged the date I want to get the delivery?

我可否预先安排我想要的收货日期？

We regret to inform you that we are unable to accommodate scheduling of deliveries. However, you may coordinate with our courier partner to schedule according to your preference.

我们很遗憾地通知你，我们无法满足您特定的收货安排。然而，您可以联系我们合作的快递伙伴并根据您的喜好来安排。

Do you deliver during weekends and holidays?

请问有提供周末与公共假日的快递服务吗？

Yes, our courier partners are able to deliver during weekends or public holidays.

是的，我们的快递合作伙伴能够于周末或公共假期期间交付你的订单。

When will I receive my order after I have received an email saying that my item has been shipped?

当我收到通知关于我的订单已经发货，请问我将如何追踪我的订单？

As the item has only just been shipped, it may take up to 24 hours to show on the website. Also, you can check your order status online with the link as below :

我们合作的快递伙伴的网站将在24小时内显示您的发货进展。您可以通过以下的链接来进行查询。

http://my.ta-q-bin.com/index.html

**Please click the 'Track Now ' to do the tracking.

**请点击 'Track Now ' 来进行您的查询。

How can I know the exact date and time of the delivery?

我怎么能知道交货的正确日期和时间？

We are unable to provide you with an exact time and date of delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver in your location.

我们无法为您提供一个正确的交货日期和时间。交货时间是取决于产品的库存，您的交货目的地和快递合作伙伴的发货时间与位置的影响。

Can I cancel my order after order has been shipped?

我能否取消已发货的订单？

Unfortunately, we are unable to accommodate to your request for cancellation once the item has been shipped.

很遗憾地，一旦该订单已经发货，双方将无法终止或取消订单。

Can the order deliver to my office?

请问我的订单可否寄送到我的办公司地址？

We will deliver your order corresponding to the address that you provided during checkout, regardless if it is your house address or office address. However, we would suggest you to store your package into freezer IMMEDIATELY upon receiving for good conservation of the seafood.

我们将根据您确定订单后所提供的送货地址来发货，尽管那是住家或办公司的地址。由于我们的商品是海鲜类，所以我们建议您在收到包裹后马上将它储存在冷冻库。

Can I pick up my order at GoFish store?

请问我可否从GoFish的商铺领取我的订单？

You can select your option for either 'Pickup From Store' or 'Weight Based Shipping' from the shipping method in your checkout page.

您可以从邮寄方式的选项里选择您要亲自领取或者以邮寄的方式来接收您的订单。

We work in partnership with the TA-Q-BIN logistic company.

我们的快递合作伙伴是 TA-Q-BIN 物流公司。

                 Deliver by :